Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, beverage or books cannot be returned.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
- To complete your return, we require a receipt or proof of purchase.
To return your product, you should contact firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please do not send your purchase back to the manufacturer.
It is the responsibility of the customer to inform Cadeau and Bliss if a gift has not been delivered. Upon notification, we will investigate and ensure that the gift is delivered and received.
Refunds will not be given for late delivery outside our stipulated delivery guarantees. We will not be held liable for late delivery outside of our stated delivery commitment.
In the unfortunate event that a gift has been damaged through the delivery process, we will routinely replace the gift with no fuss. Please email us at email@example.com to organise for the replacement gift or damaged items to be re-sent.
In the event that you would not like a replacement gift or damaged items re-sent, we will refund for the value of the total transaction or the value of the damaged items. We are committed to ensuring that your transactions with Cadeau and Bliss are processed with excellent customer service and satisfaction.